While many companies offer "effective" revision resources at competitive prices, our resources are unique. They are the first of their kind to focus specifically on mark scheme terminology, prioritising content that regularly comes up. Our resources are also largely created by former top students who have taken the same exams, ensuring that our materials are specifically designed benefit the target audience (future A* students)

We understand why you might ask this question: why invest in our flashcards instead of creating your own? The answer is simple. Our flashcards are crafted by the country's top students who took the exact same exam board as you —some of whom's marks ranked in the top 0.01% and are based on over 100 hours of comprehensive exam paper analysis. Achieving this level of quality on your own would require an immense time investment, far beyond the cost of our expertly designed resources.

StemUp is a UK-registered educational limited company (Company Number: 14597139). While StemUp is not formally affiliated with OFQUAL or any exam boards, we are committed to referencing any available information from each exam board to ensure the highest quality of our products.

As our products are digital, we cannot offer refunds or returns except under the following circumstances:

• Accidental Double Charge or Order: If a customer accidentally purchases the same product twice within a 30-day period.
• Wrong Exam Board Purchased: If a customer mistakenly purchases the wrong exam board from our store within a 30-day period, we will void the original download and manually provide the correct exam board product.

For either situation, please contact us with the relevant details, and we will assist you accordingly.

StemUp’s Widening Participation scheme is designed to support students from underrepresented or disadvantaged backgrounds in accessing and benefiting from our educational resources. Through this initiative, we offer a 25% discount on all digital products available at StemUp to qualifying students.

Please refer to our widening participation page to learn about the requirements for our program how you can apply!

First of all, thank you so much for your interest in our products.

StemUp frequently offers discounts through our email newsletter and social media channels, especially during peak exam seasons. Be sure to stay tuned and keep an eye out for these opportunities.

At StemUp, our flashcards are available in two formats: Anki desktop and Quizlet (compatible with iOS/Android and desktop). Quizlet is a renowned flashcard app celebrated for its intuitive interface and diverse study modes.

We are confident that both options offer exceptional learning experiences, allowing you to select the one that best fits your preferences.

1. You should receive two emails from our sales team: one confirming your order, which serves as your receipt, and another containing a download link for your digital goods.
2. Inside the downloaded file, you’ll find a well-organised series of folders categorised by our different formats, along with an instruction manual to guide you through importing the flashcards.

As our system is automated, orders are typically fulfilled instantly, with download links sent within seconds of purchase.

However, in rare cases where you do not receive your link immediately, please follow these steps before contacting us to avoid delays in accessing your flashcards:

1. Thoroughly check your inbox and junk mail to ensure you haven’t overlooked it.
2. Double-check the email address provided at checkout—this may sometimes be your Apple ID if you used Apple Pay.

Please fill out our contact us form, stating your message clearly in this format:

• Order number (if this is available)
• Name and email associated with your order
• Product you have purchased from us

Providing this information will help our sales team process your request more quickly and ensure that you receive your digital products without delay.

All of our digital downloads are provided as zip files to ensure a smooth downloading experience. However, whether you are using a desktop or iOS device, there is one additional step required to access the contents:

On desktop:

1. Download the file to your Downloads folder and then move it to your Documents folder.
2. Use a free or built-in zip file archiver to open the file by right-clicking on it and selecting the option to extract or unzip.

On IOS devices:

1. Download the file onto your device's files app
2. Go to your files app and click/press on the file to unzip its contents

Once you open the folder, you will find an instruction manual PDF that provides detailed steps for importing your flashcards into your desired format.

Yes of course! Our team are able to manually unzip the file if you are having issues.

Please fill out the form on our contact us page using the StemUp format:

• Order number (if this is available)
• Name and email associated with your order
• Product you have purchased from us

Providing this information in this format, will help our sales team process your request more quickly and ensure that you receive help without delay.