Once your payment is complete, you’ll receive an email with a downloadable link (zip or PDF) from our digital fuffilment provider. You can also access your resources anytime via your account dashboard.

Our products are strictly available on the following formats to our customers:

  • Anki desktop (blue or black logo)
  • Ankiapp (orange logo) via import by .apkg
  • Quizlet
  • PDF (coming super soon)

NOTE: We do not support trying to import our files into any other formats for use, if a customer is caught doing this, they will face the same consequences as listed below.

StemUp’s digital resources are non-refundable. Since our materials are instantly accessible and downloadable, we cannot accept returns once a purchase has been made. That being said, if a customer purchases the wrong exam board for the same subject, our customer service team will be more than happy to help you exchange your purchase.

StemUp is not formally affiliated with OFQUAL or any specific exam boards. However, we collaborate with experienced teachers and former chief examiners who have previously worked with these boards and our resources are carefully designed with reference to publicly available exam board materials to ensure accuracy, reliability, and the highest quality standards.

StemUp is proud to partner with the UK’s digital copyright service to protect our resources. Every download link is securely tracked to each customer’s individual IP address and we maintain a strict zero-tolerance policy against redistribution,our products are licensed exclusively for personal use. Customers found guilty of redistributing StemUp’s resources will face legal action, including prosecution and financial penalties of upwards of £5,000, as well as potential court proceedings.

Yes, we offer school licences and bulk purchasing options for educational organisations. Contact us below for more information.

As our system is automated, orders are typically fulfilled instantly, with download links sent within seconds of purchase.

However, in rare cases where you do not receive your link immediately, please follow these steps before contacting us to avoid delays in accessing your flashcards:

  • Thoroughly check your inbox and junk mail to ensure you haven’t overlooked it.
  • Double-check the email address provided at checkout, this may sometimes be your Apple ID if you used Apple Pay.

If you are still unable to find your digital product after trying the above, please contact our support team with your details, and we will be happy to assist you.

Once you have downloaded the file, you will see it is a .zip file (a compressed folder containing your resources).

  • On IOS/Android, open your device’s Files app, locate the zip file, and tap it to automatically extract the contents.
  • On Mac, double-click the zip file and the folder will open automatically.
  • On Windows, double-clicking usually extracts the file. If it does not, you may need to use a free unzipper tool (such as WinZip or 7-Zip) to access the contents.

Within the zip file, you will find a Quizlet import PDF that includes a shared classroom link to your product. Simply click the link and select “Join Classroom” to be added automatically. If access is not granted immediately, please contact our support team below with your Quizlet username, order number, and email address so we can assist you.

Some customers may occasionally experience issues with the Quizlet version of StemUp’s digital flashcards. Before contacting our support team, please try the following steps:

  • Return to your original Quizlet link, click it again, and re-join the classroom.
  • Delete, reinstall, and log back into the Quizlet app and/or website.

If you have completed these steps and are still experiencing issues, please reach out to our support team with your details, and we will be happy to assist you.

For the best experience, we recommend using Anki Desktop, as it is more reliable and straightforward compared to Quizlet.

To access your flashcards on Anki:

  • Open the downloaded .zip file and locate the .apkg file.
  • Double-click the .apkg file, and Anki will prompt you to import it directly into the application.

Once imported, your flashcards will be ready to use within Anki.

Most Anki issues can usually be resolved quickly by following these steps:

  • Move your .apkg file from your downloads folder into your documents folder on your desktop.
  • Delete Anki and reinstall the latest version (be sure to back up your current decks before doing this).

If the issue persists after trying the above, please contact our support team with your details, and we will be happy to assist you.